Hillend Guest Cottage
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Terms and Conditions

Booking
Bookings can be made via telephone, mail, email or our booking form.
Please await confirmation that the date/s you require are available before making any payment.
All bookings/cancellations unless agreed by us (the owners) shall be completed through holidaylettings.co.uk which will form a contract with and be bound by the terms and conditions of holidaylettings.co.uk.

Additional payments:- Should there be any balance outstanding for supplies of services or products during your stay this is to be agreed prior to arrival and paid via paypal (which is payable by debit or credit card) or bankers draft before these are supplied.


Rental Period
Hillend Guest Suite is available from 4.30pm on day of arrival, please vacate by 12 noon on day of departure.

Your Party
Persons occupying Hillend Guest Suite MUST be aged 21 years or over, unless prior agreement has been made.
This booking has been entered into on the understanding that the total number in your party shall in no circumstances exceed the number agreed. We reserve the right to refuse to accept bookings. Rentals will be terminated at our own discretion, if in our opinion any person or pet behaves in a way prejudicial to the well being of others, and in such circumstances we will re-take possession of the accommodation immediately.
The contract you are entering into is for the hire of Hillend Guest Suite for holiday purposes only. The person assigning the booking takes full responsibility for all members of his/her party.

Pets
We welcome well behaved pets - DO NOT bring your pet/s if they are destructive or aggressive.
Pets MUST NOT be left alone in Hillend Guest Suite - You are liable for any damage caused by your pet/s.
Hillend Guest Suite garden is for your sole use. It is entirely fenced/walled, however it is your responsibility to ensure your pet stays within its' area.
ALL fouling by your pet MUST be removed immediately from ANY of the garden area and disposed of into the wheelie bin provided.
Pets feeding/water bowls MUST be supplied by you and at NO time must the supplied crockery be used for this purpose.
Please keep pets off of the furniture.
Pets bedding must be supplied by you and at NO time must the supplied linen be used for this purpose.

Access
Please note: Access to Hillend Guest Suite is via steps therefore wheelchair access is not available.

Inventory
A full inventory is available on request, and this inventory is checked at the end of each rental period.

Damages
All damages must be paid in full via cash (receipt will be given), paypal or bank transfer before guests vacate Hillend Guest Suite to avoid further expense through process.

Terms
Smoking is permitted within the grounds of Hillend Guest Suite but NOT in Hillend Guest Suite..
You are expected to leave Hillend Guest Suite and garden in a clean and tidy condition. If not left in acceptable condition photographic evidence will be taken and an invoice for cleaning will be forwarded to you at a cost of £30 per hour. This has and will be pursued through the small claims courts where necessary. You are responsible for the security of the property and for any damage incurred or loss sustained during your stay. We accept no responsibility for theft/loss or damage to your belongings or for any personal injury, however caused. The inventory for the accommodation is checked at the end of each rental period and any losses/damage incurred will be pursued.
We reserve the right to refuse any booking application.
After your first nights stay at Hillend Guest Suite there will be NO refunds of any monies paid.

Owner's rights
We reserve the right to enter the accommodation for the purposes of urgent repairs or maintenance at any time.
We cannot take responsibility for any matter outside our control, i.e. damage, injury, delays, or loss, in connection with your holiday arising directly or indirectly from mechanical or electrical breakdown, inclement weather, flood, fire, temporary invasion of pests or any other Act of God, war, farming or building activities, acts of local or central Government, or for nuisance caused on neighbouring properties.
If we are unable to make the property available as per the booking due to unforeseen circumstances beyond our control, for example (but not limited to): death, illness, theft, fire, flood, squatters or other damage to the property, we will make every effort to find you alternative accommodation but if this is not possible any refund will be made immediately without any further claims being made by you or your representatives against us.

Data Protection
We place great importance on customer service and in order to achieve this we need to hold accurate personal information about you. We have a legal obligation under the Data Protection Act 1998 to ensure that all information held complies with the principles of the Act.
Any information provided is collected on behalf of Hillend Guest Suite and will be used only in the administration of your holiday enquiry and or booking. It will never be disclosed to any third party except to help prevent fraud, if asked to do so by law or a regulator. Data will be held for a period of 6 years, after this time all data will be destroyed by fire.
The use of your personal information is covered by our notification under the Data Protection Act 1998. Under the terms of the Act, you have the right to obtain a copy of the information we hold about you.
All information, descriptions and images on Moffat Water website are provided and published in good faith. We cannot be held liable for the consequences of any incorrect information provided or published.